Contact Us

Contacting us is easy

CONTACT METHOD DETAILS
Visit us Quad 2, Level 2, 8 Parkview Drive, Sydney Olympic Park, NSW 2127 (or one of our branches listed below)
Mail us PO Box 313, Concord West, NSW 2138
Contact us Use our online enquiry form
Email us This e-mail address is being protected from spam bots, you need JavaScript enabled to view it
Phone us 1300 13 14 20
Fax us
02 8362 9186
Phonelink (24 hour automated service) 1300 13 14 20 (then press 1)
Report lost or stolen cards hotline 1800 224 004 (Toll free National)
+ 61 2 9959 7686 (International) or call the VISA International Hotline specific to the country you are in.

Business Numbers

DETAILS  
BSB 802 103
ABN 20 058 538 140
AFS Licence 238 257

Mobile Business Manager

DETAILS  
Michael Nakone 0408 419 083

Our Branches

To find one of our branches simply

  • use our interactive Google Map
  • look through our branch listing beneath

Interactive Google Map

Head Office

Branch Sydney Olympic Park
Address Quad 2, Level 2, 8 Parkview Drive
Sydney Olympic Park NSW 2127
Hours Monday to Friday, 9.00am to 5.00pm
Telephone 1300 13 14 20
Fax
02 8362 9186

Service Centre Locations

Branch Gosford
Address Shop 1, 153-155 Mann Street
Gosford NSW 2250
Branch Manager Patricia Smith
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Hours Monday to Friday, 9.00am to 4.30pm
Telephone (02) 4324 7866
Fax
(02) 8362 9182
Parking On street parking available

Branch Gymea
Address 95 Gymea Bay Road
Gymea NSW 2227
Branch Manager Lee Quailey
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Hours Monday to Friday, 9.00am to 4.30pm
Telephone (02) 9526 6029
Fax
(02) 8362 9184
Parking On street parking available

Branch Homebush
Address Cnr Pomeroy & Underwood Streets
Homebush, NSW, 2140
Branch Manager Janet Jones
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Hours Monday to Friday, 9.00am to 11.30am, 12.30pm to 4.30pm
Telephone (02) 9394 6802
Fax
(02) 8362 9185

Parking

 On street parking available

Branch North Ryde
Address

Level 1, Triniti 3, 39 Delhi Road
North Ryde, NSW, 2113
Member Service Officer

Julie Fletcher

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Hours Monday to Friday, 9.00am to 4.30pm
Telephone (02) 9870 7500
Fax
(02) 8362 9183
Parking Limited street parking available

Branch Sydney City
Address Level 4, 570 George Street
Sydney NSW 2000
Member Service Officer Val Harrison
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Hours Thursday 9.30 - 1.00pm
Telephone 9269 2946
Fax
8362 9186
Parking Limited Street Parking Available
Branch Revesby
Address 26 Marco Avenue
Revesby, NSW, 2212
Branch Manager Linda Gavin
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Hours Monday to Friday, 9.00am to 4.30pm
Telephone (02) 9792 7685
Fax
(02) 8362 9188
Parking On street parking available

Branch Wallsend
Address 145 Newcastle Road
Wallsend, NSW, 2287
Branch Manager Greg Bell
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Hours Monday to Friday, 9.00am to 1.30pm, 2.30pm to 4.30pm
Telephone (02) 4955 8220
Fax
(02) 8362 9189
Parking On street parking available

Send us a Compliment

Happy with the service? Please give us your feedback - as we like to pass on Member Compliments to our staff.

Please contact using one of the other options listed at the top of this page. We welcome your comments.

Suggestions for Improvement

We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.

Please contact using one of the other options listed at the top of this page. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service

Make a Complaint

Our aim is to provide a quality service and to meet your needs. Where you feel there is room for improvement or you have a concern or an issue that needs to be addressed - please let us know. We welcome the opportunity to resolve your concerns.

1. Making a Complaint

Select Credit Union has developed an internal process so that any concerns you may have are addressed promptly and also come to the attention of management.

In most instances, complaints can be settled to your satisfaction if you simply make us aware of your concerns. Details of how to contact us are above. If the staff member is unable to handle the matter they will refer your problem to the appropriate person. The majority of cases are resolved to member's satisfaction at this stage.

2. How To Use Our Dispute Resolution Procedure

If after following all avenues in step 1, your complaint has not been satisfactorily resolved you may wish to take the matter further. If so, please read our Dispute Resolution Guide

3. Financial Ombudsman Service

If however, in spite of our best efforts, you are still not satisfied, you have access to the Financial Ombudsman Service (FOS). The FOS is a free and independent dispute resolution service for certain unions and their affiliates operating in Australia. THe FOS is able to investigate disputes and make decisions that are binding on the Credit Union. THe FOS can be contacted at http://www.fos.org.au.

Please use to our online general enquiry form to provide us with details of your complaint. Alternatively, please contact using one of the other options listed at the top of this page.

We welcome the opportunity to discuss your concerns with you.

Financial Hardship

At Select Credit Union we focus on making sure we lend responsibly, but we understand that your circumstances can change which could have an effect on your capacity to repay your loan. In these circumstances we may be able to offer financial hardship assistance.

 

Any member who is facing financial difficulty should contact us on 1300 13 14 20 to discuss your situation further