page top

Contact Us

Attention: open in a new window. Print

Select Mutual Banking
Visit your local branch
Click here to view all Select Branches
Call us
1300 13 14 20 or contact your local branch direct
Email us service@selectcu.com.au
Enquire online Use our online enquiry form
Fax us
02 8362 9186
PhoneLink Banking
(24 hour service)
1300 13 14 20 (then press 1)
Mail us
PO Box 313, Concord West, NSW 2138
Report lost or stolen card
1800 648 027(Toll free national)
+61 2 9959 7686 (International) or call the VISA International Hotline specific to the country you are in.
Business Numbers
BSB no. 611 000
ABN 20 058 538 140
AFSL / Australian Credit Licence no. 238 257
  Send us a compliment:

Happy with the service? Please give us your feedback. We like to pass on Member Compliments to our staff.

Please contact us using your preferred contact method from the options listed at the top of this page. We welcome your comments.

  Suggestions for improvement:

We want to get it right, and you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.

Please contact use using your preferred method listed from the contact options listed at the top of the page. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service.

  Make a complaint:

Our aim is to provide a quality service and to meet your needs. Where you feel there is room for improvement or you have a concern or an issue that needs to be addressed, please let us know. We welcome the opportunity to resolve your concerns.

1. Making a Complaint

Select Mutual Banking may have are addressed promptly and also come to the attention of management. In most instances, complaints can be settled to your satisfaction if you simply make us aware of your concerns. Details of how to contact us are above. If the staff member is unable to handle the matter they will refer your problem to the appropriate person. The majority of cases are resolved to member's satisfaction at this stage.

2. How To Use Our Dispute Resolution Procedure

If after following all avenues in step 1, your complaint has not been satisfactorily resolved you may wish to take the matter further. If so, please read our Dispute Resolution Guide

3. Financial Ombudsman Service

If however, in spite of our best efforts, you are still not satisfied, you have access to the Financial Ombudsman Service (FOS). The FOS is a free and independent dispute resolution service for credit unions and their affiliates operating in Australia. The FOS is able to investigate disputes and make decisions that are binding on the Credit Union. The FOS can be contacted at http://www.fos.org.au. Please use our online general enquiry form to provide us with details of your complaint. Alternatively, please contact using one of the other options listed at the top of this page.

We welcome the opportunity to discuss your concerns with you.

 

  • Thank you so much for all your help along the way

    placeholder

    You were vital to keeping everything running as smoothly as it did. I sincerely appreciate t

  • I have not experienced such excellent service when borrowing money

    placeholder

    I really have to thank you for the work you have done today.

    I have not experienced such

  • Thank you for all your hard work

    placeholder

    Thank you for all your hard work and the efficiency you have shown in getting approvals so f

  • Thank you again

    placeholder

    Just want to take this time to thank you for your assistance with my paying off my home loan

  • Really great to be treated like a person

    placeholder

    Once again thank you for all your help. It really great to be treated like a person. ‒ Di

  • Very helpful

    placeholder

    All of your information is very helpful and it's been a joy dealing with you. ‒ Karen

  • Pleasant Experience

    placeholder

    Each time we have had contact with any of the staff at Select Credit Union it has been a ver

  • Most unexpected thrill to win

    placeholder

    I wish to thank you for the IPAD I won by filling out a member survey and which I collected

  • How appreciative I am of your Credit Union

    placeholder

    I can't believe that I have been with the credit union so long and I plan to be with you

  • So glad to be a member of Select Credit Union

    placeholder

    Thankyou so much for your assistance. You can't know how grateful I am. I am just so gla

  • You made the process extremely easy

    placeholder

    Steve and I would like to say thank you for your help on our loan. You made the process extr

  • Nice to know a bank cares

    placeholder

    Nice to know a bank cares! ‒ Liz

     

  • I just love the personalised service!

    placeholder

    This is why I've stayed with a credit union just love the personalised service :) Thanks

  • Your services have grown with me as my needs have changed

    placeholder

    I have been banking with Select for 15 years now and your services have grown with me as my

  • I wish to highly commend staff at the Gymea Branch

    placeholder

    I wish to highly commend staff at the Gymea Branch for extremely pleasant and professional s

  • Big tick for Select

    placeholder

    Thanks for your help through the proccess. Big tick for Select for being an easy-to-deal wit