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Contact Us

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Contacting us is easy
Visit us Quad 2, Level 2, 8 Parkview Drive, Sydney Olympic Park, NSW 2127 (or one of our branches listed below)
Mail us PO Box 313, Concord West, NSW 2138
Contact us Use our online enquiry form
Email us This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Phone us 1300 13 14 20
Fax us 02 8362 9186
Phonelink (24 hour automated service) 1300 13 14 20 (then press 1)
Report lost or stolen cards hotline 1800 648 027 (Toll free national)
+ 61 2 9959 7686 (International) or call the VISA International Hotline specific to the country you are in.
Business Numbers
BSB 611 000
ABN 20 058 538 140
AFSL/Australian Credit Licence 238 257
   

Our Branches

To find one of our branches simply

  • use our interactive Google Map
  • look through our branch listing beneath

Head Office

Branch Sydney Olympic Park
Address Quad 2, Level 2, 8 Parkview Drive
Sydney Olympic Park NSW 2127
Hours Monday to Friday, 9.00am to 5.00pm
Telephone 1300 13 14 20
Fax 02 8362 9186

Service Centre Locations

Branch Gosford
Address Shop 240-241 Imperial Shopping Centre, 171 Mann Street
Gosford NSW 2250
Branch Manager Patricia Smith
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Hours Monday to Friday, 9.00am to 4.30pm
Telephone (02) 4343 8300
Fax (02) 8362 9182
Parking On street parking available
Branch Gymea
Address 95 Gymea Bay Road
Gymea NSW 2227
Branch Manager Lee Quailey
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Hours Monday to Friday, 9.00am to 4.30pm
Telephone (02) 9535 9700
Fax (02) 8362 9184
Parking On street parking available
Branch Homebush
Address 25-27 Pomeroy Street (Ausgrid Depot Entrance)
Homebush NSW 2140
Branch Manager Janet Jones
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Hours Monday to Friday, 9.00am to 11.30am, 12.30pm to 4.00pm
Telephone (02) 9394 6802
Fax (02) 8362 9185
Parking On street parking available
Branch North Ryde
Address

Level 1, Triniti 3, 39 Delhi Road
North Ryde NSW 2113

Branch Manager

Deirdre Lee

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Hours Monday to Friday, 8.00am to 4.00pm
Telephone (02) 9814 4242
Fax (02) 8362 9183
Parking Limited street parking available
Branch

Merrylands

Address

220 Merrylands Road
Merrylands NSW 2160

Branch Manager Linda Kavanagh
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Hours Monday to Friday, 9.30am to 5.00pm, Saturday 9.00am to 12.00pm
Telephone (02) 8867 9100
Fax (02) 9897 0619
Parking On street parking available

 

Branch Revesby
Address Revesby Workers Club, Level 1 Grevillea Room
Revesby NSW 2212
Branch Manager Linda Luke
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Hours Monday to Friday, 9.00am to 4.30pm
Telephone (02) 8708 4300
Fax (02) 8362 9188
Parking On street parking available
Branch Wallsend
Address 145 Newcastle Road
Wallsend NSW 2287
Branch Manager Greg Bell
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Hours Monday to Friday, 9.00am to 1.30pm, 2.30pm to 4.30pm
Telephone (02) 4028 4500
Fax (02) 8362 9189
Parking On street parking available

Send us a Compliment

Happy with the service? Please give us your feedback - as we like to pass on Member Compliments to our staff.

Please contact us using one of the options listed at the top of this page. We welcome your comments.

Suggestions for Improvement

We want to get it right... you can help us with your feedback. The ability to have 'your say' is an important part of the Credit Union difference. We welcome your comments and suggestions.

Please contact us using one of the options listed at the top of this page. We appreciate you taking the time to assist us with our focus on continual improvement and quality member service

Make a Complaint

Our aim is to provide a quality service and to meet your needs. Where you feel there is room for improvement or you have a concern or an issue that needs to be addressed - please let us know. We welcome the opportunity to resolve your concerns.

1. Making a Complaint

Select Credit Union has developed an internal process so that any concerns you may have are addressed promptly and also come to the attention of management.

In most instances, complaints can be settled to your satisfaction if you simply make us aware of your concerns. Details of how to contact us are above. If the staff member is unable to handle the matter they will refer your problem to the appropriate person. The majority of cases are resolved to member's satisfaction at this stage.

2. How To Use Our Dispute Resolution Procedure

If after following all avenues in step 1, your complaint has not been satisfactorily resolved you may wish to take the matter further. If so, please read our Dispute Resolution Guide

3. Financial Ombudsman Service

If however, in spite of our best efforts, you are still not satisfied, you have access to the Financial Ombudsman Service (FOS). The FOS is a free and independent dispute resolution service for credit unions and their affiliates operating in Australia. The FOS is able to investigate disputes and make decisions that are binding on the Credit Union. The FOS can be contacted at http://www.fos.org.au.

Please use our online general enquiry form to provide us with details of your complaint. Alternatively, please contact using one of the other options listed at the top of this page.

We welcome the opportunity to discuss your concerns with you.